{"id":16,"date":"2025-06-22T12:34:42","date_gmt":"2025-06-22T08:34:42","guid":{"rendered":"https:\/\/luxevision.ae\/?page_id=16"},"modified":"2026-02-21T21:02:15","modified_gmt":"2026-02-22T05:02:15","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/luxevision.com\/fr\/refund-and-returns-policy\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"
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Politique de remboursement et de retour<\/h1>

Derni\u00e8re mise \u00e0 jour : 22 juin 2025<\/em><\/p>

<\/div>

1 - Annulation de commande (changement d'avis, achat par erreur)<\/h2>

Quand pouvez-vous annuler ?<\/strong>
\u2022\u00a0Orders may be cancelled seulement avant<\/strong> le produit est entr\u00e9 en production ou a \u00e9t\u00e9 exp\u00e9di\u00e9 de notre centre de distribution.<\/p>

Frais et d\u00e9ductions<\/strong>
\u2022\u00a0A payment\u2011processing fee of 2 - 7 %<\/strong> (fix\u00e9 par le fournisseur de votre carte ou la passerelle de paiement) sera d\u00e9duit de tout remboursement.
\u2022\u00a0Logistics costs already incurred\u2014up to 50%<\/strong> de la valeur de la commande avant remise - seront \u00e9galement d\u00e9duits.<\/p>

Apr\u00e8s l'envoi<\/strong>
\u2022\u00a0Once an item has shipped, the order cannot be cancelled.
- Si vous nous demandez de rappeler un envoi en transit, la m\u00eame d\u00e9duction logistique (jusqu'\u00e0 50 %) s'applique.<\/p>

<\/div>

2 - Produits con\u00e7us et fabriqu\u00e9s sur mesure<\/h2>

Les articles sur mesure \u00e9tant fabriqu\u00e9s en fonction de vos sp\u00e9cifications uniques, ils ne peuvent \u00eatre annul\u00e9s ou rembours\u00e9s une fois que la production a commenc\u00e9<\/strong>.
\u2022\u00a0Any deposits or progress payments become non\u2011refundable at that point.
\u2022\u00a0We are unable to resell these items, so please review your order carefully before approving production.<\/p>

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3 - Modifications de la commande (produits personnalis\u00e9s)<\/h2>

Si vous souhaitez modifier une commande personnalis\u00e9e, contactez-nous. imm\u00e9diatement apr\u00e8s le paiement<\/strong>. Nous vous confirmerons par \u00e9crit si la modification est possible.
\u2022\u00a0Changes requested after production starts may be declined or may incur additional charges.<\/p>

<\/div>

4 - \u00c9changes (\u00e9crans, projecteurs et \u00e9lectronique)<\/h2>
  1. Condition<\/strong> - Les articles doivent \u00eatre neufs, non utilis\u00e9s et dans leur emballage d'origine. Une photo ou une vid\u00e9o est n\u00e9cessaire pour l'approbation.<\/li>
  2. Exp\u00e9dition<\/strong> - Les frais de transport aller et retour sont \u00e0 la charge du client.<\/li>
  3. Cr\u00e9dit magasin<\/strong> - Une fois que l'article a pass\u00e9 le contr\u00f4le de qualit\u00e9, nous \u00e9mettons un cr\u00e9dit \u00e9quivalent au prix de l'article. moins les frais d'exp\u00e9dition initiaux (30 % du prix de l'article)<\/strong>.<\/li><\/ol>
    <\/div>

    5 - Retours dus \u00e0 des erreurs d'adresse, des probl\u00e8mes d'acc\u00e8s ou de compatibilit\u00e9<\/h2>
    Sc\u00e9nario<\/th>Co\u00fbts pour le client<\/th><\/tr>
    Adresse de livraison incorrecte ou incompl\u00e8te<\/td>Frais de retour + frais de restockage ci-dessous<\/td><\/tr>
    Acc\u00e8s au b\u00e2timent impossible (colis trop volumineux, pas d'acc\u00e8s par ascenseur, etc.)<\/td>Frais de retour + frais de restockage ci-dessous<\/td><\/tr>
    Incompatibilit\u00e9 du produit (par exemple, le projecteur n'est pas adapt\u00e9)<\/td>Frais de retour + frais de restockage ci-dessous<\/td><\/tr><\/tbody><\/table>

    Frais de restockage<\/strong> - 25 % de la valeur de l'article. Les frais de transport initiaux ne sont pas remboursables.
    Condition<\/strong> - L'article doit \u00eatre neuf et dans son emballage d'origine.<\/p>

    <\/div>

    6 - Fen\u00eatre de retour standard (\u00e9crans, projecteurs et accessoires)<\/h2>
    D\u00e9lai apr\u00e8s la livraison<\/td>Frais de restockage<\/td>Notes<\/td><\/tr>
    Dans les 14 jours<\/strong><\/td>0%<\/td>L'\u00e9tiquette de retour doit \u00eatre utilis\u00e9e dans les 7 jours suivant l'\u00e9mission (l'article retourn\u00e9 doit \u00eatre dans une bo\u00eete neuve et scell\u00e9e).<\/td><\/tr>
    14 - 30 jours<\/td>25 %<\/td>Les accessoires manquants ou les dommages esth\u00e9tiques entra\u00eenent \u00e9galement des frais.<\/td><\/tr>
    > 30 jours<\/td>50 %<\/td>\u00a0<\/td><\/tr>
    Dommages intentionnels<\/td>Jusqu'\u00e0 80 %<\/td>D\u00e9termin\u00e9 par notre \u00e9quipe de contr\u00f4le qualit\u00e9<\/td><\/tr><\/tbody><\/table>

    Tous les retours sont soumis \u00e0 une inspection. Les articles qui ne sont pas en \u00e9tat d'\u00eatre vendus seront refus\u00e9s ; les frais de retour seront \u00e0 votre charge.<\/p>

    Cadeaux \/ articles bonus<\/strong> - Vous pouvez soit retourner les cadeaux gratuits, soit les garder ; si vous les gardez, leur valeur au d\u00e9tail sera d\u00e9duite de votre remboursement.<\/p>

    <\/div>

    7 - Remboursements<\/h2>

    \u2022\u00a0Refunds are issued to the original payment method dans les 3 \u00e0 5 jours ouvrables<\/strong> de passer l'inspection de la qualit\u00e9.
    \u2022\u00a0Your bank may take an additional 1\u202f\u2013\u202f3 business days to post the credit.
    \u2022\u00a0Refund amount = Item price moins<\/strong> les frais d'exp\u00e9dition initiaux, les frais de traitement et les \u00e9ventuels frais de restockage.<\/p>

    Offres group\u00e9es<\/h3>

    Lorsqu'une partie d'une offre group\u00e9e est retourn\u00e9e, les articles conserv\u00e9s reviennent \u00e0 leur prix normal (hors offre group\u00e9e) et le remboursement est ajust\u00e9 en cons\u00e9quence.<\/p>

    <\/div>

    8 - Produits non \u00e9ligibles au retour (armoires TV laser \/ meubles \/ \u00e9quipements de th\u00e9\u00e2tre)<\/h2>

    En raison de leur taille et du fait qu'ils sont fabriqu\u00e9s sur commande, ces articles sont non retournable et non remboursable<\/strong>. Les d\u00e9fauts de fabrication sont couverts par notre garantie ; nous r\u00e9parerons ou remplacerons le produit gratuitement pendant la p\u00e9riode de garantie.<\/p>

    <\/div>

    9 - Remboursements tardifs ou manquants<\/h2>

    Si un remboursement n'est pas apparu :<\/p>

    1. V\u00e9rifiez \u00e0 nouveau votre compte bancaire ou votre carte.<\/li>
    2. Contactez l'\u00e9metteur de votre carte ; certaines banques comptabilisent les cr\u00e9dits avec un certain retard.<\/li>
    3. Si vous avez encore besoin d'aide, envoyez-nous un courriel pour obtenir une preuve de remboursement.<\/li><\/ol>
      <\/div>

      10 - Comment entamer une proc\u00e9dure de retour ou d'\u00e9change<\/h2>
      1. Courriel info@luxevision.com<\/strong><\/a>\u00a0dans les 14 jours suivant la livraison, en indiquant le num\u00e9ro de commande et le motif du retour.<\/li>
      2. Notre \u00e9quipe examinera votre demande et, si elle est approuv\u00e9e, vous enverra une \u00e9tiquette de retour et des instructions.<\/li>
      3. Exp\u00e9diez l'article dans les 7 jours suivant la r\u00e9ception de l'\u00e9tiquette.<\/li>
      4. Nous vous informerons une fois que votre retour aura \u00e9t\u00e9 inspect\u00e9 et que votre remboursement ou votre cr\u00e9dit de magasin aura \u00e9t\u00e9 effectu\u00e9.<\/li><\/ol>
        <\/div>

        Des questions ?<\/strong> Nous sommes l\u00e0 pour vous aider. Contactez notre \u00e9quipe de service \u00e0 la client\u00e8le \u00e0 l'adresse suivante info@luxevision.com<\/strong><\/a>\u00a0pour toute clarification concernant cette politique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Refund & Return Policy Last updated: 22\u202fJune\u202f2025 1\u202f\u00b7\u202fOrder Cancellation (Change\u2011of\u2011Mind, Purchased by Mistake) When you can cancel\u2022\u00a0Orders may be cancelled<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - LUXE VISION<\/title>\n<meta name=\"description\" content=\"Discover premium home theatre systems, projectors, and screens at Refund and Returns Policy | LuxeVision.com. 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